Payment & Cancellation Policy

Updated: November 2026

This Payment and Cancellation Policy applies to services booked or purchased through this website, operated by Michael Derouin (“we,” “us,” or “our”).

For speaking engagements, bookings are governed by a separate written agreement. Any deposit paid to reserve a speaking engagement is generally non-refundable unless we are unable to provide the agreed services, in which case any applicable refund will be handled in accordance with that agreement.

For design services and other non-speaking services, payments may be used to reserve time, begin planning, or perform custom work. Because these services are personalized and time-based, payments are generally not refundable once work has begun, time has been reserved, or services have been delivered.

That said, we understand that circumstances can change. We may review cancellation or refund requests on a case-by-case basis and, where appropriate, may offer a credit, partial refund, rescheduling option, or other accommodation at our discretion. Any exception must be confirmed by us in writing.

If you have questions about a payment, cancellation, or booking, please contact:

Michael Derouin
Email: info@michaelderouin.com